Salesforce Commerce Cloud (previously known as Demandware) is a cloud-based e-commerce platform that provides businesses with a range of tools to create and manage their online stores. It is designed for businesses of all sizes, and it is particularly well-suited for large enterprises and businesses with high-volume sales.
Some of the main features of Salesforce Commerce Cloud include:
- Online Store: Salesforce Commerce Cloud allows businesses to create a professional-looking online store and sell products or services online.
- Personalization: Salesforce Commerce Cloud provides a range of personalization tools that allow businesses to create tailored shopping experiences for their customers, including product recommendations and targeted offers.
- Inventory Management: Salesforce Commerce Cloud allows businesses to manage their inventory, including the ability to track stock levels and set reorder points.
- Order Management: Salesforce Commerce Cloud allows businesses to manage orders, including the ability to view order details, process refunds, and print invoices and shipping labels.
- Marketing and SEO: Salesforce Commerce Cloud provides built-in SEO tools, such as customizable meta tags, and marketing tools like email campaigns and discount codes to help increase visibility and drive sales.
- Analytics and Reports: Salesforce Commerce Cloud allows businesses to track key metrics such as sales, traffic, and customer behavior, giving you insights into the performance of your store.
- Customizable Themes: Salesforce Commerce Cloud offers a variety of customizable themes that can be used to create a unique and professional-looking online store.
- Mobile optimization: Salesforce Commerce Cloud has a responsive design that automatically optimizes your site for mobile, allowing customers to easily browse and purchase products on their mobile devices.
- Multi-language support: Salesforce Commerce Cloud allows you to create a multi-language store, making it easy to reach a global audience.
- Integration: Salesforce Commerce Cloud integrates with Salesforce CRM, allowing businesses to gain a deeper understanding of their customers and create tailored shopping experiences.
- Scalability: Salesforce Commerce Cloud is built on a scalable architecture that can handle large amounts of traffic and sales, making it well-suited for high-volume businesses.
- Cloud-based: Salesforce Commerce Cloud is a cloud-based platform that allows businesses to easily scale their e-commerce operations and reduce IT costs.